ZEROFOOT IT SERVICES AND CONSULTANCY (OPC) PRIVATE LIMITED sells electronics and development hardware as our primary business and offers optional IT services under separate agreements. This policy covers cancellations and refunds for both.
Part A — Hardware products (primary)
Applies to physical products on our Products page (Arduino, ESP32, servers, NAS, etc.).
- Cancel within 3 days of order and before dispatch. After pickup or tracking is issued, cancellation may not be possible; you may refuse delivery where the courier allows.
- Report damaged or defective hardware within 1 day of delivery to zerofootitpvtlimited@gmail.com or +91 97218 39694, with photos and order details.
- Report items not as listed within 1 day of delivery.
- Manufacturer warranty items may need direct OEM support after our return window; we help with proof of purchase.
- Custom firmware, opened license keys, or non-returnable checkout items are excluded unless defective.
- Approved hardware refunds are processed within 25 calendar days to the original payment method.
Part B — IT services (supplementary)
Applies to services under a written quote or SOW—not hardware checkout.
- Cancel before work starts within 3 days of deposit, minus disclosed planning fees.
- After work starts, completed milestones and approved third-party costs are non-refundable unless agreed in writing.
- Approved service refunds follow the same 20 calendar days timeline. Digital delivery terms are in our Shipping & delivery policy (Part B).
How to request cancellation or refund
Email zerofootitpvtlimited@gmail.com or call +91 97218 39694 (Monday–Friday, 10:00–18:00 IST) with order/invoice number and reason.
Contact
ZEROFOOT IT SERVICES AND CONSULTANCY (OPC) PRIVATE LIMITED
119, Himmatganj, GTB Nagar, Uttar Pradesh, India
Email: zerofootitpvtlimited@gmail.com · Phone: +91 97218 39694