This policy applies to professional services, consulting, implementation work, and recurring retainers sold by ZEROFOOT IT SERVICES AND CONSULTANCY (OPC) PRIVATE LIMITED (“we”, “us”). It is a template—have it reviewed by counsel before relying on it in disputes.
1. Nature of services
We provide intangible, custom professional services. Deliverables are specified in a statement of work (SOW), order form, or written agreement signed before work begins.
2. Deposits and milestone billing
Unless otherwise agreed in writing, projects may require an upfront deposit or advance invoice before scheduling or procurement. Subsequent invoices are tied to agreed milestones. Payment of an invoice constitutes acceptance of the associated milestone scope as delivered, subject to any written defect notice within the period stated in your SOW (default: seven calendar days if not specified).
3. Cancellation by you
You may cancel future milestones by written notice. Cancellation does not remove obligation to pay for work already performed, expenses already incurred with your approval, or non-refundable third-party costs (e.g., licenses, cloud spend prepaid on your behalf) as itemized in the SOW or invoice.
- Before work starts: Deposits may be refundable minus administrative and planning costs if stated in your quote.
- After work starts: Fees earned to date, including partial milestones, are due. We may issue a final invoice for time and materials at agreed rates for incomplete phases.
4. Cancellation or suspension by us
We may suspend or terminate services for material breach (including non-payment) or force majeure. If we terminate for convenience (rare), we will refund any prepaid fees for milestones not yet started, unless otherwise agreed.
5. Retainers
Monthly or quarterly retainers renew per the agreement. Notice periods for cancellation of retainers are as specified in the SOW (default: thirty days before the next renewal). Fees for the current period are not prorated unless the SOW says otherwise.
6. Refund requests
Refund requests must be emailed to zerofootitpvtlimited@gmail.com with invoice numbers and a description of the issue. We acknowledge receipt within three business days and respond with a decision or request for additional information within fifteen business days unless a longer period is required by complexity.
7. Chargebacks
Please contact us before initiating a chargeback so we can resolve billing questions. Chargebacks may delay delivery and may incur administrative fees where permitted by law and your agreement.
8. Contact
ZEROFOOT IT SERVICES AND CONSULTANCY (OPC) PRIVATE LIMITED — zerofootitpvtlimited@gmail.com