ZEROFOOT IT SERVICES AND CONSULTANCY (OPC) PRIVATE LIMITED primarily sells physical electronics. This policy covers hardware returns. IT service quality issues are handled under Part B below and our Refund & cancellation policy.
Part A — Hardware returns and exchanges
You must submit a return request within 1 day of delivery for eligible items. After 1 day, returns will not be accepted except where required by manufacturer warranty or applicable law.
Eligibility
- Unused, undamaged, same condition as received.
- Original packaging, accessories, cables, and documentation included.
- Intact serial numbers / anti-tamper labels on servers and NAS units.
- Not a final-sale or non-returnable item marked at purchase.
Defective items
DOA or defective hardware reported within 1 day of delivery may be exchanged after inspection, or refunded within 25 calendar days once approved per our Refund policy (Part A).
Not returnable
- Misuse, improper install, or power surge damage
- Custom-built systems after assembly starts
- Broken software or license seals
Process
- Email zerofootitpvtlimited@gmail.com — subject “Return request”, with order number.
- We confirm eligibility and return address.
- You ship in original packaging (return shipping is yours unless our error/defect).
- Inspection within 5 business days; approved refunds within 25 calendar days.
Part B — IT services
Design files, code, and reports are not returned like physical goods. Raise defects within 7 calendar days per your SOW. Rework or refund follows Refund policy Part B and Shipping & delivery policy Part B.
Contact
ZEROFOOT IT SERVICES AND CONSULTANCY (OPC) PRIVATE LIMITED · 119, Himmatganj, GTB Nagar, Uttar Pradesh, India · zerofootitpvtlimited@gmail.com · +91 97218 39694(Mon–Fri, 10:00–18:00 IST)